FAQs
SHIPPING
Most stocked orders will ship within 1-3 business days. If you have a custom order, timing will be discussed with our Concierge Service.
We currently only ship in the United States. Shipping is absolutely FREE on orders $75+! We run discounts and promotions all year, so follow us and stay tuned for exclusive deals.
Delivery is usually based on location, per carrier. We will do our best to get your orders out as soon as possible. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners.
If you need to change or cancel your order, please contact us and we will make every attempt to honor your request. Order cancellation is not guaranteed.
PRODUCT
It all depends on the product. All options are outlined on the product page, so look out for customization options there on our You Name It page in Collections.
Each order will be discussed with our Concierge Service. We will discuss your needs and how we can meet them.
No, we don't do returns, but we always aim to make sure our customers love our products. We are more that happy to exchange an order for size or any defects.
We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need an RA# that you'll receive when you contact us about your exchange. Just email us directly and we’ll take you through the exchange process at contact@AlexiaRoca.com
If you need to change or cancel your order, please contact us and we will make every attempt to honor your request. Order cancellation is not guaranteed.
Most of our jewelry is made with unique findings and are one-of-a-kind and products in our marketplace are of limited quantity. Please contact us to inquire about a specific product and we will do our best to recreate or secure it. Not all request will be guaranteed.
Have more questions or need to get in touch with us, please reach out to us at: contact@AlexiaRoca.com and allow us up to 2 business days to reply to you.